Mirantis OpsCare Plus
Trust the Cloud Native Infrastructure Experts
When you head to production with Mirantis cloud offerings – or whenever you need responsive and expert-level support to ensure your timetable meets its goals – you can find peace of mind in knowing that we have your back. Once your Mirantis solution is installed, you can be assured that we will help you maximize its uptime and value. You can trust your critical business system with Mirantis, a company with the highest level of Open Cloud technical know-how and customer satisfaction.
We offer support subscriptions for the following:
Mirantis Flow including Mirantis Container Cloud, Mirantis Kubernetes Engine (formerly Docker Enterprise), Mirantis OpenStack for Kubernetes, and others
Lens Kubernetes IDE and k0s Open Source offerings
Support Options and Service Level Agreements
For our Mirantis Cloud Native Platform suite of products, we offer multiple levels of support tailored for cloud native infrastructure that is either fully managed by Mirantis or managed by your IT Ops team for business and mission critical workloads or development/ non-production purposes.
OpsCare Plus
Fully Managed Service
We understand the critical nature of cloud native infrastructure, and with our OpsCare Plus managed services offering, we map our IT operations to the needs of your business to provide the best methodology for running your solution within the constructs of your processes. For business critical workloads such as customer-facing apps, NFV, or IT-as-a-service, we strongly recommend OpsCare Plus to operate your cloud at peak operating conditions and maximize the value of your cloud investment.
Support Level: OpsCare Plus
Fully managed remote operations with up to 99.99% SLA
OpsCare benefits plus:
Enhanced SLA
Designated CSM
Full ITIL Service Management suite
Lifecycle management
Monthly & quarterly reviews
Customer advocacy & roadmap planning
Alert management
Phone, web, email
Minimum 1 year
OpsCare
Your 24/7 Enterprise Support & Assistance
At Mirantis, we understand the challenges of managing your cloud infrastructure internally. That’s why we offer OpsCare, an enterprise support solution designed to enhance your operational efficiency around the clock. Here’s what you can expect with OpsCare:
Continuous Support: Access help anytime with our 24/7 availability
Lifecycle Management: Assistance as needed for deployment, updates and upgrades
Operational Assistance: Assistance as needed for Operational tasks
Escalation Management: Quick resolution of escalated issues
Flexible Contact: Support via phone, web, or email
Commitment Required: Minimum 1-year subscription
DevCare
Support for Lens or k0s
If you have a need for support of use of Lens or k0s in your development environment, please contact us about DevCare. DevCare is designed for enterprise end users working with cloud native technologies and Kubernetes on a daily basis. The support service covers the usage of selected products typical in the local development, operations and site reliability engineering work that does not require a mission-critical enterprise-grade subscription. Some customers need this for compliance.
Support Level: DevCare
Site-wide licensing with per-seat based pricing
Business day support
Knowledge base
Web, email
Minimum 3 months
OpsCare Plus: Guaranteed Outcomes
Deploy environment &
applications in hours - not days
Deploy against Mirantis
validated best practices
Always current releases ensure
stability, security & uptime
“The team at Mirantis rocks. It’s your willingness to work through the challenges that keeps us coming back for more.”
— John Sengenberger
Sr. Platform Architect, Netskope
900 E Hamilton Avenue
Suite 650
Campbell, CA 95008
+1-650-963-9828
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